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FAQ
Outdoor New England (ONE) is about as personalized as it gets.
We are outdoor enthusiasts, working in a family business type environment, very close to our outdoor adventures.
We understand what it is like to be on the hunt for the right piece of equipment or being in search of the perfect adventure.
The shop is surrounded by possibilities; lakes, rivers and trails surround the shop. Here there are no long drives to the trailhead or the river, no waiting for rental pick ups or drop offs. We know how busy our customers are and how valuable your time is.
We aren't just a store. Or a rental shop. We are your personnel guides. Even better... we are your community!
We proudly represent and carry Jackson Kayaks, Patagonia, Nemo Equipment, Darn Tough Vermont, Badfish, Pyranha Kayaks, Yak Attack, Astral, Innova, IR, Kokatat and many more.
The brands we gravitate towards are companies making a positive impact in the outdoor industry, in communities, and in the natural world. Most of these companies do right by the environment with in house repairing facilities, lifetime warranties and local US jobs.
Like you, we get to vote with our dollar and represent folks, who are making a difference.
Some of the sports we offer are expensive to start on your own. Offering used gear, is a great way to help people no matter what their budget!
So naturally, we have an extensive consignment and used gear program. Often, we will take trade ins,\ depending on gear, condition, make and model. We have a huge selection of used camping and paddling gear.
Yes, we do. We've shipped a kayak or canoe to every state in the country, except Hawaii.
Kayaks and canoes face challenging shipping criteria due to their large voluminous nature. We work with shipping brokers, shippers, fellow kayakers, and personally make delivery trips to ensure that shipping is not only possible, but affordable!
At Outdoor New England, our staff loves to be outside. So naturally, we have a lot of offerings; whitewater rafting, kayak lessons, wild and scenic river trips, lake tours, self guided trips, whitewater tubing, as well as, equipment rentals; bikes, kayaks, canoes and stand-up paddleboards.
We also have a variety of delivery options to help ease the logistics.
A whitewater park is a man made engineered feature that reestablishes the riverbed and shore in a way that forms a stationary wave for kayak surfing, as well as, board surfing.
Whitewater parks become recreational and community centers that help give their towns a dynamic place to gather. Their construction improves access to the shoreline for fishing and wading, as well as, water quality for wildlife and erosion protection.
Franklin's whitewater park is the first one in New England and has had a tremendous impact on our community!
Outdoor New England is in downtown Franklin, New Hampshire... just moments off either Interstate-93 Exit 19 or 20.
We are a short drive north of Concord, New Hampshire (15 miles away) or about a 1.5 hour drive north of Boston, Massachusetts.
If you're not completely stoked about your purchase, ONE offers you a full refund within 30 days of your purchase!
Unfortunately, no returns are available for any special orders, customized orders, used gear, used kayaks, closeout items or consignment items.
The crowd we keep.
How we work.
If you find it cheaper, let us know, we will match all prices found online.
Our LIVE FREE & DIE state imposes no sales taxes. The price is the price.
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