Outdoor New England Shipping Policy
Outdoor New England (ONE) is committed to processing all orders within 1 business day of submission. While we strive to maintain stock of all items in all sizes and colors, some selections may be temporarily unavailable due to demand or supply limitations. If this happens, our customer service team will reach out to provide alternate color choices or to discuss availability of your selected item.
Gear Shipping
- Orders of $99 or more: free shipping via USPS Ground Advantage.
- Orders under $99: shipping is calculated at checkout.
- Faster delivery: expedited options are shown at checkout for an additional fee.
Oversized Items (flat rates, lower 48)
- Paddles: $25
- Paddleboards, river boards and bikes: $75 ($125 to Alaska)
- Rafts, catarafts and frames: $150
Oversized items are not included in free shipping.
Kayak & Canoe Shipping
Boats ship by freight to a partner terminal near you. The price depends on the boat's length and where it's going:
| Zone | Under 9' | 9'–12' | Over 12' |
|---|---|---|---|
| Zone 1 | $149 | $249 | $349 |
| Zone 2 | $199 | $299 | $399 |
| Zone 3 | $249 | $349 | $449 |
Home delivery is available at checkout for $150 more. Free pickup is always available at our Franklin, NH shop. See Kayak Shipping Information for zones, details and how to inspect your boat on delivery.
Shipping Times and Signatures
We prioritize getting your gear to you promptly and understand that timing is critical for outdoor adventures. While we work closely with shipping carriers, certain factors are outside our control. Delivery times are not guaranteed. Signatures are required for kayak shipments.
Shipping to Alaska & Hawaii
Gear ships to Alaska and Hawaii; oversized items and boats cost more (boats to Alaska: $999 to a freight terminal). For boats to Hawaii, please contact us for a quote.
International Shipping
Outdoor New England is not currently shipping internationally due to high rates of loss and damage. We apologize for any inconvenience and hope to resume international shipping when conditions improve.
Local Pickup
Free local pickup is available at our Franklin, NH location. Choose pickup at checkout and we'll email you when your order is ready.
Returns & Exchanges
If you need to return or exchange an item, please contact us at info@outdoornewengland.com or give us a call at 603.671.7028.
Thank you for choosing Outdoor New England!